Entries tagged with “ofcom” from BroadBand Watch
Some of the larger ISPs in the UK have signed up to a new code of conduct with OfCom, the UK telco regulator.
The ISPs have made key commitments governing speeds and other key aspects of their product offering:
The list includes household names such as AOL, BT, O2 and many more.
More coverage here
The ISPs have made key commitments governing speeds and other key aspects of their product offering:
- provide customers at the point of sale with an accurate estimate of the maximum speed that the line can support, whether it is in the shop, over the internet or on the phone;
- resolve technical issues to improve speed and offer customers the choice to move onto a lower speed package when estimates given are inaccurate;
- ensure all sales and promotion staff have a proper understanding of the products they are selling so they can explain to their customers the meaning of the estimates provided at the point of sale; and
- provide consumers with information on usage limits and alerting customers when they have breached them.
The list includes household names such as AOL, BT, O2 and many more.
More coverage here
Feed Subscription
If you use an RSS reader, you can subscribe to a feed of all future entries tagged “ofcom”.